BAA Case Study


What is its mission statement?

"Our mission is to make BAA the most successful airport group in the world. This means:

  • Always focusing on our customers' needs and safety.
  • Achieving continuous improvements in the profitability, costs and quality of all our processes and services.
  • Enabling us all to give of our best.
  • Growing with the support and trust of our neighbours."

Source: BAA Web site

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