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You are here: Home > Company Information > Business Profiles > Carphone Warehouse Case Study |
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Carphone WarehouseCan you give me an example of human resource management at the company?All Carphone Warehouse's Retail Sales Consultants, Direct Sales Consultants, Customer Care Advisors and Repairs Administrators attend an intensive two-week induction programme. Staff development continues beyond induction and there are opportunities for employees to take Management Development training courses. In Carphone Warehouse's own words: "Our commitment to providing the best training and development is total." They calculate that they invest on average four times the industry average in training and development and believe that this produces results in terms of low employee turnover. Notable awards in this area won by the firm include
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