What is their policy on ensuring best quality product?
This is perhaps best evidenced by the awards that Carphone Warehouse have won:
- Retail Week - Customer Service Initiative Award - Winner 1998, 1999, 2001
- Mobile News - Large Retailer of the year - Winner 1995, 1996, 1997, 1998, 1999, 2000, 2001 Best Customer Service - Winner 1998, 2000, 2001
- E-Tailer of the year - Finalist 2000
- Arthur Andersen Enterprise Award:Customer Service - Winner 1997, 1999
- Mobile Choice Consumer AwardsHigh Street Retailer of the Year
Quoting the firm's Chief Executive, Charles Dunstone:
"To stay at the front of this dynamic and rapidly moving industry, we constantly develop new ideas and services for our customers. These do not always come from the top and we rely on people throughout the business to maintain our high standards."
Source: Carphone Warehouse Web site