Wanna Argument?
Always On Call? The Competitiveness of the UK's Call Centre Industry
What's so attractive about relocating to India anyway?
- Average starting salaries for Indian call centre agents are £1,500 per year, compared to £13,000 for the equivalent UK worker.
- Indian agents answer calls faster than their UK counterparts
- Indian agents work approximately 6 hours more than their UK equivalents each week
But, on the other hand:
- UK agents answer 25% more calls per hour than Indian agents
- UK staff resolve 17% more or these calls first time
- UK agents tend to stay in their jobs for longer (over 3 years) than their Indian counterparts (11 months)