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Business Communication - Mind Map
Mind Maps have been produced to introduce topics and give students an overview of key topics being studied. The maps can be viewed as a whole page or, for those who prefer a more linear approach, as a text version.
View larger version of the mind map.
- The medium
- Verbal (face to face)
- Paper based
- Electronic
- Image/visual
- Value
- Motivation
- Clarity of Line management
- Reflection
- Co-ordination and organisation of the business
- Barriers
- Language
- Technical content
- Not recognising the receivers needs
- Inadequate feedback
- Emotional interference
- Emotions - anger, frustration, etc.
- Body language
- Degree of knowledge and expertise of both sender and receiver
- Quantity of information
- Inappropriate medium
- Lack of trust/honesty
- Cultural differences
- Poor listening skills
- Hierarchy
- To Whom?
- Formal?
- Informal?
- Staff?
- Customers?
- Shareholders?
- Suppliers?
- Local Community?
- Role of ICT
- Speed?
- Accuracy?
- Clarity?
- Personal/impersonal?
- Cost v Benefits?
- The message
- Aim
- Purpose
- Type
- Good news?
- Bad news?
- Information?
- Instruction?
- Clear/confused?
- Importance
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