|
|
Administrative Systems in the Travel and Tourism Industry - Lesson Plan
This resource is designed specifically for Unit 2 of the Edexcel BTEC National qualification, 'The Business of Travel and Tourism', although it will be of relevance to centres following other awarding bodies' programmes.
Aim:
To continue to work through Unit 2 with this introductory look into the administrative systems in operation in the travel and tourism industry.
Learning Objectives:
By participating in this lesson, students should be able to:
- Understand that whatever activity takes place in a travel and tourism organisation, whether directly in serving customers, or indirectly in support roles, there should be an administrative process going on in the background
- Learn about administrative systems in the travel and tourism industry
- Discover what might happen when administration goes wrong
- Place administrative tasks in the context of travel and tourism organisations
- Match real-world jobs in the industry to specific administrative tasks
- Suggest how administrative processes can be improved in order to avoid problems
Resources:
Lesson Structure:
- Outline the learning objectives of the lesson.
- Ask for students' own experience of administrative processes.
- Go through the PowerPoint Presentation.
- Hand out the Activity sheet.
- Support students through the tasks.
- Help them choose a job from those listed at the Connexions' Web resource.
- Help them identify administrative processes required to be followed in specific jobs.
- Support students in creating a table in Word.
- Brainstorm some possible solutions to administrative error, pointing out costs of disciplinary action in terms of impact on staff motivation.
- Review the learning objectives of the session.
|
