Functional Areas of Business - Mind Map
Mind Maps have been produced to introduce topics and give students an overview of key topics being studied. The maps can be viewed as a whole page or, for those who prefer a more linear approach, as a text version.
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- Human Resources
- Recruitment
- Retention
- Training
- Conditions or work
- Worker representatives
- Staff associations
- Trade unions
- Health and safety
- Customer Services
- Information
- Customer support
- After-sales support
- Customer advice
- Marketing/Sales
- Market Research
- What do customers want?
- How much will they pay?
- Can we provide the good/service at a profit?
- Where will we find this information?
- Market Analysis
- Who do we sell to?
- How much do we sell to different groups?
- Are there new markets?
- Who are our competitors?
- Market Strategy
- What price?
- The product?
- How do we make sure people know about us?
- Where should we sell our products?
- Sales Team
- Local
- Regional
- National
- International
- Market Research
- Research and Development
- New product development
- Research into new products
- Experimenting with new ideas
- Improving existing products
- Administration/IT Support
- Clerical work
- Reports on meetings
- Reception
- Communications, e.g. receiving telephone calls, greeting visitors
- Filing and recording
- Sorting mail
- Cleaning and maintenance
- Technical support
- Hardware, e.g. computers
- Software support, e.g. accounts software
- Network management
- Security
- Clerical work
- Production/Operations
- Getting the right materials/equipment
- Planning production
- Monitoring production
- Monitoring budgets
- Providing services
- Monitoring quality
- Finance and Accounts
- Cash inflows
- Revenue from sales
- Cash outflows
- Paying for materials and equipment
- Wages
- Capital
- Loans
- Shares
- Cash inflows
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