Business Communications
Introduction
When you think of business communications, what springs to mind?
The telephone? E-mail? Online forms? Reports and accounts? A receptionist?
All these could be examples of business communications - it is a very big area.
Businesses also know that they communicate with us in very subtle ways - sometimes the business might not even know what it is communicating! Other times, the business communicates in ways that it really does not want to. If this all sounds a bit like a riddle, then you are right - we need to look in a little more detail at what business communication is all about.
This is the first of a series of articles looking at business communication. In this first resource, we will look at what we mean by communication and how communication is not always successful.
Sometimes, communication might be too obvious to be true but despite this, people still do not take notice - why? What can businesses learn about communication from disciplines like psychology? Copyright: Elvis Santana, from stock.xchng.
When you are doing the tasks, remember that there are no 'right' answers to any of the questions. One of the important things about these tasks is that you try to understand why you might have different answers/responses to your class mates.
Business Communications is split into the following sections: