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Functional Areas of a Business - What do Different Parts of a Business do?

Have a go at filling in your answers on what you think each of the following parts does:

Human Resources

Customer Services

A call centre worker dealing with an enquiry from a customer.

Image: Dealing with queries and complaints as well as offering advice and support is an important part of the way in which businesses communicate with their customers. Copyright: Ralph Morris

Marketing/Sales

Research and Development

Administration/IT Support

Production/Operations

Finance and Accounts