Got what it takes be a holiday representative?
You've got through the shortlisting, passed the tests and had a good interview, now all that remains is to get ready for your summer season repping job to start. Whether you're off to Costa Brava, Ayia Napa, Menorca or Marmaris, there are some issues that are bound to affect you: uniforms, duties, pay, commission, customer service, acceptable behaviour, among others. Have a go at our handy pre-repping quiz to see if you're up to the challenge.
The resort is ready for the influx of holidaymakers - but as the rep in charge, how prepared are you?! Copyright: Nikola Majksner, from stock.xchng.
2. The following list contains some vital requirements of any holiday rep in their role. There are also attributes listed here that might be good to have, but are not obligatory. Drag-and-drop these characteristics into 'essential' and 'non-essential' categories.
Please note: to make full use of the activity, your system must have Macromedia Flash Player 6 (or higher) installed - this can be obtained from the Macromedia Web site. Interactive Macromedia Flash resources developed by Biz/ed are designed to work both with and without the use of a mouse and be compatible with as many assistive technologies as possible (further information on our accessibility features is available). If you cannot view the interactive resources for whatever reason, a static annotated image will appear instead. If you cannot view the static image, it will be replaced by descriptive text.
To perform the drag and drop exercise using the keyboard tab to the list of items. Use l and r to move the items to the left and right containers respectively and tab to move to the next item. To mark the exercise press the return key and to reset the resource use the delete key.
1. Four weeks before you're due to start, you get so worried about what you're going to wear for work that you go out and buy a whole load of rep-style uniforms from the high street. A sound investment, or a waste of good money?
3. You've heard that you get commission on sales of 'extras' such as car hire and excursion trips. After getting no money for a week, you visit the car hire company and demand your 'cut'. Is this how you receive commission? (Yes or No)
4. Halfway through your summer season, you find yourself in a panic over your return flight home. How are you going to arrange this and find the money to pay for it? Should you ask your repping friends if they could lend you the money?
5. Your friend has worked as a holiday rep before and has recommended that you work for First Choice. But when you look for their company name to apply for a job, you find it doesn't exist. What's gone wrong? Has the company disappeared?
6. There's an incentive scheme to encourage this year's travel reps to recommend a friend to the job. If you do so, you stand to gain an extra £50 if you go back to the job next summer season. When should you tell your friends to apply? April 2008?
7. The following two lists are for you to enter the main benefits and dangers of being a holiday rep. Drag-and-drop the appropriate terms into the correct lists. (For issues with the Flash player below, please refer to the first drag-and-drop exercise above).