Advanced Search

Operations Management - Queuing Theory

One of the central problems of service-type operations is the problem of queuing. Excessive queuing can quickly erode customer loyalty. The overriding question facing operations managers is how to minimise the time spent by customers standing in a queue. Are current resources being optimised or does the company need to invest in more? What is the trade-off between the time customers spend queuing and the cost of additional capital to reduce queuing times?

Queuing Theory Notes from Imperial College, London

Queuing Theory Notes from the University of Missouri in Kansas

Students may like to search for similar sites using keywords such as:

waiting time, channels, arrival rate, processing time, waiting cost, channel costs

Operations Management Home | Previous | Next

MBA Home | Accounting & Finance | Business Economics | HRM | Marketing | Operations Management | Strategy