Operations Management - Total Quality Management

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Operations Management - Total Quality Management

The never ending quest for higher levels of quality is pushed by the twin forces of globalisation of markets and increasing litigation for product and service failure. The relationship between quality and market share performance has been proven. Firms that fail to understand the quality issue are firms at the bottom of their industry leagues. A large proportion of the responsibility for quality standards rests with the operations manager.

Qualitran Professional Services

This site is an introduction to the topic. The number of consultant sites in this area is an indication of how important the quality issue is to manufacturing and service companies.

Select:Upcoming SPC & Six Sigma Seminars
For an overview from one perspective, select Deming Approach to Total Quality,

Further references:

ISO9000 - For more information on standards.
Integrated Quality Dynamics,Inc. Provides further information sources on top quality management.

Assignment

You are a operations manager of a medium sized manufacturing company which has some serious quality problems. Write a report detailing how you plan to address this situation, justifying any costs that may be incurred.

Students may like to search for similar sites using keywords such as:

Total Quality Management, TQM, waste reduction, Deming, quality circles, defect free, IS09000

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