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Learning Materials

Air Travel Services

The following constitutes a full list of resources on Biz/ed relating to Air Travel Services. All resources are applicable for Levels 3 and 4 unless otherwise stated. Resources suitable for Levels 1, 2 and 5 are marked where relevant. For further information on this, please see our guide to teaching and learning levels.

Theory Explanations and Notes
There are currently no resources available for this topic.
 
Presentations
Issues and Complications of Delivering Quality Customer Service - PowerPoint Presentation [55KB]
 
Worksheets, Activities and Simulations
Issues and Complications of Delivering Quality Customer Service - Activity
 
Current Topics
Low Flying Fares: An End to Cheap, No Frills? - At your Leisure
 
Company Information and Case Studies
BAA Business Profile
easyJet Business Profile
 
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