Customer Service in Travel and Tourism

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Travel and Tourism

The following constitutes a full list of resources on Biz/ed relating to Customer Service in Travel and Tourism. All resources are applicable for Levels 3 and 4 unless otherwise stated. Resources suitable for Levels 1, 2 and 5 are marked where relevant. For further information on this, please see our guide to teaching and learning levels.

Theory Explanations and Notes
Rip Curl Boardmasters Event - Could You Manage This?

Presentations
Issues and Complications of Delivering Quality Customer Service - PowerPoint Presentation [55KB]
Customer Service Skills - PowerPoint Presentation [53KB]

Worksheets, Activities and Simulations
Rip Curl Boardmasters Event - Could You Manage This?
Holiday Representatives 1 - Activity
Holiday Representatives 2 - Activity
Demonstrating Selling Skills - Activity
Customer Service Skills - Activity
Provision of Customer Service and its Benefits - Activity
Issues and Complications of Delivering Quality Customer Service - Activity

Current Topics
There are currently no resources available for this topic.

Company Information and Case Studies
There are currently no resources available for this topic.

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