Customer Service in Travel and Tourism
Lesson Plans, Mind Maps and Activities for Educators
| Customer Service Skills to Deal with Customer Situations - Activity (Activities) |
| Customer Service Skills - to Deal with Customer Situations - Lesson Plan (Lesson plans) |
| Demonstrating Selling Skills in Travel and Tourism - Lesson Plan (Lesson plans) |
| Holiday Representatives 1 - Activity (Activities) |
| Holiday Representatives 2 - Activity (Activities) |
| Issues and Complications of Delivering Quality Customer Service - Activity (Activities) |
| Issues and Complications of Delivering Quality Customer Service - Lesson Plan (Lesson plans) |
| Provision of Customer Service and its Benefits - Activity (Activities) |
| Provision of Customer Service and its Benefits - Lesson Plan (Lesson plans) |
| Reference and Research Skills - Activity (Activities) |
| Roles and Responsibilities of Organisations - Activity (Activities) |
| Selling Skills in Travel and Tourism - Activity (Activities) |
Blog articles
Post date |
|
|---|---|
| Consumer Attitudes and Travel Patterns (Tourism blog article) | 31 Mar 11 |
| Unique Boutique Loses its Mystique (Tourism blog article) | 08 Mar 11 |
| The Splendid Isolation of Cruises (Tourism blog article) | 23 Feb 11 |
| Fads, Fashion and Followers (Tourism blog article) | 22 Feb 11 |
Finding out more...
| Hamster in a Box: Dealing with Customer Complaints (Travel and Tourism podcast episode) |
| Travel Republic Takes ATOL on the CAA (Travel and Tourism podcast episode) |
| User Reviews: Giving 'Good' Internet? (Travel and Tourism podcast episode) |